Last updated: 20/5/2020
Information Collection And Use
Completing an online form on our website.
Buying or enquiring about products and/or services, whether on- or off-line.
Taking part in research, for example, a survey.
Attending one of our events.
Our marketing of goods and services we think may be of interest to you.
While using our Site
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
We collect personal information in the following circumstances:
When you have expressed interest in a product or service we offer - we will collect your contact details. This is so that we may follow up on your query as well as offering other products and services that may be of interest to you.
Upon registering for a Service we offer - you will be asked for several personal details that are necessary to create an account and offer you our services. Some of these fields are marked as compulsory. If you do not provide us with information which is marked as compulsory we may be unable to provide all or part of the sto you.
When you use our services - we may collect and process personal information regarding your use of such services to improve your overall experience and to fulfill our obligations to you.
To improve your user experience and the overall quality of our services - knowing your basic personal details lets us personalise any communications we send to you.
Responding to customer queries
Your personal details will be processed to respond to queries and assist with the identification of users.
Whenever you fill in a form on our website, we may store relevant identity data so that we can trace the history of your query and deal with it most efficiently.
We collect your information to register you for an event, webinar or seminar which you have expressed interest in, process your payment for the event (where applicable) and provide you with the relevant materials for that event.
All information is collected in order for us to deliver the correct product and service to you and to allow us to continually improve our performance. We do not pass your details to a third party without your express permission.
We respect the use of your personal image and may, from time to time, request that you complete a ‘model release form’ so that your image may be used for a specific purpose.
In the case of in formal events (such as PhotoWalks) we will indicate that your image may be used for promotional purposes (on our website for example) and accept your verbal agreement as permission to use your image. We will make every effort to exclude individuals who do not wish to have their image used from being in any images or video we subsequently release.
We keep records about goods and services you buy from us. These help us to provide, maintain, protect and improve products and services, and to develop new ones. We also send important notices, such as communications about purchases or changes to our terms, conditions, and policies.
We do not store your bank or credit/debit card details used when purchasing goods and services from us. Where possible we put payments for purchases through third-party payment platforms which do not share your banking details with us.
Legal and regulatory requirements and other business purposes
We sometimes need to process your personal information to comply with applicable laws and regulations, for example where we have an obligation to report suspected fraud.
There may also be other business-related purposes for processing your information, including negotiating, concluding and performing contracts, managing accounts and records, supporting corporate social responsibility activities, legal, regulatory and internal investigations.
Legal Basis for using your personal information
We will only process your personal information where we have a legal basis to do so. The legal basis will depend upon which of the above purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
Our legitimate business interests: where it is necessary for us to understand our customers, promote our goods, products and Services and operate effectively.
Performance of a contract with you - where you have ordered or requested products or services from us and we need to use your contact details in order to process your order and deliver the products or services.
Compliance with law - where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
Our Legitimate Interests
Our legitimate interests include where it is necessary us to understand our customers in sufficient detail so we can create and publicise new products and services, and offer our customers a better experience. For example: We perform analytics on this legal basis as they are necessary to provide you with a tailored experience and so that we can improve, maintain and manage our products and services in a way which meets your expectations as a customer.
We need to use your information so that we can better support your organisation and maintain the products and services which you use.
We engage in product development to better our products and services and will use your feedback, from surveys and elsewhere, as part of this process; and
Like most businesses, where permissible we market new products and services which we think you may be interested in these, always offering you the option to unsubscribe.
How we share your information
We may disclose your personal information to the following third parties, amongst others, for the purposes described here:
Vendors or other subcontractors with whom we have a business relationship and who provide products and services to us so that we can provide our services to you (such as printing, framing and delivery).
Third-party service providers which carry out marketing campaigns, lead generation or run customer surveys on our behalf.
Payment processing companies, credit reference agencies and anti-fraud screening service providers in order to process payments and (where necessary) to carry out fraud-screening.
With our professional and legal advisers for the purposes of obtaining commercial, financial or legal advice.
In exceptional circumstances, personal information may be shared with third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.
We may also disclose your personal information if it is necessary to comply with a legal obligation in any jurisdiction, including where that obligation arises as a result of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision).
How we protect your information
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us directly.
We use vendors and service providers based around the world. Consequently, your personal information may be processed in countries outside of the country where you live, including if you live in Europe, and such countries may include some where you may have fewer legal rights in respect of your personal information than you do under local law. If we transfer personal information outside of the European Economic Area to a country that provides a lower standard of legal protection for your personal information, we will ensure that your privacy rights are protected by appropriate safeguards, in particular through the use of the EU’s standard contractual clauses.
We may use your personal information for marketing purposes and to inform you about other products and services, which we think might be of interest to you.
You can specify whether you wish to receive such information by ticking the appropriate box in our forms, or by telling us your preference where we interact in person.
You will be able to opt out from receiving such information at any time from the relevant preference centre or by unsubscribing using a link/mechanism provided in all applicable communications.
If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (for example, to confirm an order you have made or to confirm delivery details).
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Site.
How to exercise your rights
In certain jurisdictions you have the right to access, correct, update, restrict, receive a machine-readable copy of your personal information or delete your data as well as any other right applicable in your jurisdiction. You can request to exercise these rights by contacting us directly.
We will delete your personal information once it is no longer necessary for the purposes for which it was originally collected.
You also have the right to object to your personal information being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us directly.
You are also entitled to raise your concerns with your local data protection authority.
Retention of your information
We will keep your personal information for as long as we need it for normal business purposes and in accordance with any retention periods required by applicable laws and during the relevant statutes of limitations.
This term should typically not exceed 6 years in most jurisdictions. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes.
We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our services) for as long as is necessary to protect us from a legal claim.
Where we no longer have a need to keep your personal information, we will delete it.
Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information to ensure we do not market to you in future.
We will not delete your personal information where it refers to an active relationship or a product or service explicitly requested by you (for example, a recent purchase).
You guarantee the quality of the information provided in our services.
All personal information you send to us must be real, accurate and kept up to date.
You take full responsibility that your information is accurate, updated and that it complies with this principle.